Shipping Policy

At Sakinah, we want your order to reach you as quickly and smoothly as possible. Please review our shipping timelines and policies below.

Order Processing

All orders are processed and dispatched within **1–2 business days** of purchase. Orders placed on weekends or public holidays will begin processing the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Delivery Times

We currently ship internationally. Estimated delivery times after dispatch are:

Region  Estimated Delivery Time  International  7–12 business days 

Please note these are estimated delivery windows, not guarantees. Actual delivery times may vary depending on your location, customs processing, and local courier conditions.

Total Estimated Time

From the moment you place your order to the moment it arrives, you can expect:

1–2 days processing + 7–12 days transit = approximately 8–14 business days total

Factors That May Affect Delivery

- Customs clearance: International shipments may be subject to customs inspection, which can occasionally add extra time beyond our standard estimate.
- Peak seasons: During high-demand periods (e.g. Ramadan, Eid, holiday seasons), processing and transit times may be slightly longer due to increased order volume.
- Incorrect address information: Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.
- Customs duties and taxes: Depending on your country, you may be responsible for import duties, taxes, or customs fees upon delivery. These are determined by your local customs office and are not included in your order total.

 Order Tracking

Once your order ships, you'll receive an email with a tracking number and link. If you haven't received tracking information within 2 business days of your order, please check your spam folder or contact us directly.

 Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please reach out to us at **[insert support email]** and we'll help track down your package or work with you on next steps.

 Questions?

If you have any questions about your order or our shipping process, feel free to contact us at **[insert support email]** — we're happy to help.